Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

We will do our best to process your return within 3 business days of receipt and will send you a verification of the refund for your records. However, some banks take 5-10 business days to process your refund so depending on your bank, you might not see the refund immediately. 

What items are returnable?

  • Items are eligible for return within 7 days of receipt. 

What items are non-refundable?

  • Items purchased on our sale page. 

Who can I reach to with questions? 

  • Please email orders@xixpalms.com. 


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